Shipping policy

Shipping Policy

At Bronoir, we are committed to delivering your orders efficiently and reliably. Please review our shipping terms below.

Shipping Timeline

We process and ship most orders within 7-15 business days. Processing time begins after your order is confirmed and payment is verified. During peak seasons, processing may take slightly longer.

Shipping Regions

We currently ship to customers worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. You will see the available shipping options and estimated delivery dates before completing your purchase.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor your package's journey. Tracking information is typically available within 24-48 hours of shipment.

Customs and Delays

For international orders, packages may be subject to customs inspection and import duties. These costs are the responsibility of the customer and are determined by local customs authorities. Bronoir is not responsible for delays caused by customs processing, local postal services, or unforeseen circumstances such as weather events or carrier disruptions.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us at bronoirsupport@gmail.com with photographic evidence. We will work with the carrier to resolve the issue or arrange a replacement or refund.

Questions?

For shipping inquiries, please contact us at bronoirsupport@gmail.com. We aim to respond within 24-48 hours.