Refund policy
Refund Policy
We want you to be completely satisfied with your Bronoir purchase. If you're not happy with your order, we offer a straightforward refund process.
30-Day Refund Window
You have 30 days from the date of purchase to request a refund. After 30 days, refund requests will no longer be accepted.
Refund Conditions
To be eligible for a refund, your items must be:
- Unused and in original condition
- In original packaging with all tags attached (if applicable)
- Not damaged due to misuse or wear
Refund Process
To initiate a refund:
- Contact us at bronoirsupport@gmail.com with your order number and reason for return
- Provide photos of the item if quality issues are claimed
- We will review your request and respond within 24-48 hours
- If approved, you will receive return shipping instructions
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days
- Refunds will be credited to your original payment method
Refund Exceptions
The following items are not eligible for refund:
- Items purchased more than 30 days ago
- Personalized or custom-made products
- Items showing signs of wear or damage from customer use
- Items without original packaging or tags
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In cases where Bronoir is at fault, we will cover return shipping.
Contact Us
Questions about your refund? Email bronoirsupport@gmail.com and we'll help you within 24-48 hours.